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🆓 🚛 Free US shipping on orders over $300 (excl. HI, AK, PR)

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Ordering Info Help


▼Can I get a digital mockup?

Yes! We offer free mockups. For headwear and custom shape keychain orders, you can request a pre-order mockup or sample before placing an order. If you’ve already placed an order, we’ll provide a mockup within 1-3 business days for your approval before production begins. You can adjust the logo, placement, and sizing until it’s perfect. For all other keychain orders, you can get an instant live mockup directly on the product page by selecting your leather and hardware colors, uploading your logo, and adjusting the artwork using the positioning and scaling tools.

◄Can I get a quote?
All of our pricing is available directly on the website. For bulk custom hat orders, the minimum is 6 units, while for custom keychains the minimum is 24, with bulk discounts for higher quantities. To view bulk pricing, simply click the “Bulk Pricing” button on the product page, which will take you to the discount chart. The customization and ordering process is also streamlined online. On the same product page, you’ll find “Steps to Customize & Order,” where you can go through each step, add your order to the cart, and see the total cost.
◄What are the current production times?
Turnaround times depend on your product type and decoration type. For up-to-date timelines, please go to this page to see turnaround times.
◄Can I expedite my order?
**For Rush Orders - Click Here (Note: we are unable to take rush orders for woven, sublimated and embroidered patches)
◄Can I mix and match hat colors?
Yes! You can mix and match hat colors within the same hat style to meet the 6-unit minimum, as long as the logo and hat style remain the same. To do this, simply enter the desired quantities and colors in the “Additional Notes” box at the end of the customization process. For example: 12 - Navy 12 - Black 12 - Heather Grey/Black If you want to mix different hat styles or use multiple logos, the 6-unit minimum applies per hat style and per design.
▼How can I place an order for custom hats or keychains with my logo?
To order custom hats or keychains featuring your logo, visit our website at deknicreations.com. Navigate to the desired product page, customize your item by selecting options like color and style, and upload your logo. Follow the on-screen instructions to complete your purchase.
◄What customization options are available for hats and keychains?

We specialize in fully customizable embroidered and patch hats, perfect for branding, corporate giveaways, sports teams, promotional products, and special events. Whether you need hats for your business, a team, or personal use, our high-quality custom hats help you stand out. Many customers use them for company merchandise, trade shows, uniforms, family gatherings, and even weddings. You can personalize them with your design on the front, back, or sides for a unique look.


We offer a variety of customization options:

• Custom Hats: Embroidery, leather patches, printed patches, woven patches, embroidered patches, and a wide selection of hat styles and colors.

• Custom Keychains: Custom shapes, premium leather colors, hardware finishes, and logo placement options.

◄How do I care for my custom products?
To maintain the quality of your custom items:     •    Hats: Spot clean with a damp cloth; avoid machine washing to preserve embroidery and patches.     •    Leather Keychains: Keep away from water; clean with a dry cloth and use leather conditioner as needed.
◄What is your return or exchange policy?
Due to the personalized nature of our products, we do not accept returns or exchanges unless there is a defect or error on our part. Please review our Return Policy for more information.
◄How can I contact customer support?
For any inquiries or assistance, please reach out to our customer support team through our Contact Us page, or email us at info@deknicreations.com. We’re here to help!