RETURNS, EXCHANGES & REFUND POLICY

RETURN POLICY

For blank hat samples we offer 30 days returns and exchanges.

For custom products - Since all of our products are custom-made and we offer unlimited mockups for the customers approval prior to producing, we only accept returns or exchanges if there is an error in the product not matching the approved mockup. If you receive an item that is damaged, incorrect, defective, or does not match the details in your approved mockup, please contact us within 30 days of receiving your order, and we will work to resolve the issue.

However, if the product matches the approved mockup and was made correctly, we cannot accept returns or exchanges. Since we offer unlimited mockup revisions before production, we encourage you to carefully review all details before giving your final approval.

Please note that a variance of up to 3% in damages or shortages may occur.

For any concerns regarding your order, please reach out to us, and we’ll be happy to assist you.

DO WE OFFER EXCHANGES?

At Dekni Creations, we take pride in crafting high-quality custom hats with precision and care. While we do not typically accept returns on custom orders, we stand behind our workmanship and want to ensure you receive a product that meets our high standards.

When We Offer Exchanges:

If the hat/keychain has a defect in materials or craftsmanship.
If there is a workmanship issue (e.g., misaligned embroidery, stitching errors, blurry engraving, or incorrect customization based on the approved order details).

What’s Not Covered:

Issues due to customer-provided design errors or incorrect order details.
General dissatisfaction with color, fit, or style if it matches the approved order.
Normal wear and tear after use.

How to Request an Exchange:

Contact us at info@deknicreations.com within 30 days of receiving your order.
Provide clear photos of the issue.
If eligible, we will remake and replace the hat or offer an appropriate solution.

We are committed to ensuring every customer is satisfied with their custom hats. If you have any concerns, we’re here to help!

WHAT IF I WANT TO CANCEL OR GET A REFUND ON MY ORDER?

While every attempt to honor change requests will be made, once the order is placed, your hat style and color cannot be changed nor can your order be cancelled or refunded.

*The only exception for a refund or order cancellation is if your selected style of headwear is out of stock.

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RETURNS, EXCHANGES & REFUND POLICY

RETURN POLICY

DO WE OFFER EXCHANGES?

WHAT IF I WANT TO CANCEL OR GET A REFUND ON MY ORDER?

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