Will I Get A Proof Before Production?

Yes! We offer free mockups with every order. 

Begin by customizing your custom hat with your design - upload your logo, and you’ll get a free digital mockup sent via email with unlimited revisions before production. 

You can change the logo if needed, and we'll work with you on the placement, sizing, and appearance of the artwork on your chosen hat style until you're satisfied. We won't send your order into production until we have your approval. 

You can also request a pre-order mockup or sample before placing an order on this page.

What Are The Current Production Times?

Production times vary based on product and decoration type.

Current production times until your order ships:

• Embroidery (Flat & 3D Puff): 3-4 Weeks

• Leather Patch: 2-3 Weeks

• Embroidered & Woven Patch: 5-7 Weeks

• Printed/Sublimated Patch: 4-5 Weeks

If your order includes multiple decoration types (e.g., embroidered and leather patches), it will ship once all items are complete.

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Shipping Information

Once shipped, orders typically arrive within 2-5 days, depending on your location and carrier. We ship via UPS or USPS.

*For the most current timelines, please click here to view our turnaround times.

Can I Have My Order Rushed?

If our production schedule permits, we can expedite your order. To request a rush order, please fill out the application on this page: Rush Order Contact Page

What File Type Do I Upload?

We prefer PDF, Adobe Illustrator, or Vector FILES of the finished logo. Please avoid sending photographs or screenshots.

What Is The Minimum Order Quantity?

The minimum order quantity is 6 units.

Bulk discounts are available for higher quantities and can be viewed on each product page.

Note: Each set of 6 units can include only one design or logo. If you need two different logos, you’ll need to order a minimum of 6 units per design.

Where Is Your Shop Located?

We are located in sunny Southern California in the USA 🌞 🇺🇸 This is where all of your custom hats are decorated and keychains are made.

Are Your Patches Adhered Or Sewn-On?

Our patches are both securely adhered and stitched onto your custom hats to ensure durability, preventing them from coming loose over time and guaranteeing a long-lasting product.

What Type of Leather Do You Use?

We use premium full-grain, vegetable-tanned bridle leather, which is completely free from heavy metals and harsh chemicals.

Unlike conventional leather used in about 90% of the fashion industry, (including the majority of other custom headwear and leather keychain providers), which is tanned using chromium, a heavy metal known for its toxic environmental, human and aquatic health impact, our vegetable-tanning process is a safer, more sustainable alternative. This method not only enhances durability and richness over time but also significantly reduces harm to both people and the planet.

You can learn more about the benefits of vegetable-tanned leather on our blog here.